糖心TV

The Customer Service Center, located in the Service Building on South Campus, is the central hub for all maintenance and repair requests at 糖心TV. Whether you're reporting a leaky faucet or requesting major renovations, this page will guide you through the appropriate process.

Submitting a Maintenance Request

Non-Emergency Requests

College Community Members
Submit routine, non-urgent maintenance requests through the online Service Request Form.

Non-College Individuals
Call the Customer Service Center at (860) 439-2253 during business hours.
After hours, email your request to workreq@conncoll.edu.

Emergency Requests (After Hours, Weekends, Holidays)

Call Campus Safety at ext. 2222.
If the situation is urgent, Campus Safety will dispatch a mechanic for emergency repair service.

Required Information for All Requests

When submitting any maintenance request, please be prepared to provide:

• Your name (automatically included via the online form)
• Building or dorm address
• Room number or specific area (if applicable)
  Your phone number
• Exact location and nature of the issue
• Permission to enter the space (assumed when submitting a request)
• Notification of pets present on the premises

What We Don’t Handle

Please note the following services are not handled by Facilities:

Facilities Management vs. Campus Planning

It’s important to understand the distinction between a maintenance request and a project request.

Facilities Management

Facilities Management is responsible for the ongoing operation, maintenance, and regulatory compliance of existing college infrastructure. Requests handled by Facilities Management include:

Operation

Daily services that support the functionality of the campus:

• HVAC, lighting, water, and other utilities
• Custodial services
• Groundskeeping
• Waste removal
• Event setup and support

Preventive Maintenance

Routine tasks to prevent breakdowns and extend asset life:

• Filter replacements
• Lubrication of equipment
• Seasonal servicing of HVAC systems
• Fire alarm and life safety testing

Corrective Maintenance

Repairs needed when equipment or systems fail:

• Fixing plumbing leaks
• Replacing light bulbs
• HVAC system repairs

Regulatory Compliance

Ensuring college facilities meet code and regulatory standards:

• Fire code and life safety compliance
• Elevator inspections
• ADA accessibility standards
• Hazardous materials management

You can find our facilities management request form, . 

Campus Planning

Requests involving changes or improvements to physical spaces fall under Campus Planning and must be submitted as Project Requests.

What Is a Project Request?

A Project Request is required for anything beyond regular maintenance or replacement. These projects often require design, budgeting, scheduling, and coordination.

Examples include:

• Renovating or reconfiguring a room for new use
• Installing new equipment requiring added infrastructure
• Upgrading finishes like flooring or lighting beyond normal lifecycle replacement
• Enhancing rooms for accessibility or new code requirements
• Adding building systems (e.g., air conditioning to unconditioned spaces)

You can find our project request form, .

For help determining how to categorize your request or for general guidance, please contact the Customer Service Center at (860) 439-2253 or workreq@conncoll.edu.